How to Book and Manage Avianca Airlines Reservation?

Q: What is Avianca Airlines cancellation policy?

Avianca Airlines cancellation policy allows for a full refund if you cancel flight within 24 hours of purchase, as long as the flight is 7+ days away. The refund will exclude administrative fees. To request a cancellation, you must use Avianca's refund form, and the request should be submitted at least 24 hours before the flight's departure.

Q: Can I get a refund for my Avianca Airlines cancellation?

Yes, you can get a refund for your Avianca Airlines cancellation, depending on your ticket type and the circumstances. Refund requests can be made through the airline's refund form, and the process varies based on the fare conditions.

Key Refund Points:

• Eligibility: Full refund within 24 hours of flight booking (if made 7+ days before flight).
• Non-refundable flight tickets: Basic, light, and classic fares are non-refundable flight tickets, but taxes may be refunded.
• Unused Segments: Only taxes refunded for unused Avianca airlines reservations segments.
• Additional Services: Must be refunded with the airlines tickets, unless there's an operational issue.
• Processing Time: Refunds may take up to 30 days.

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Q: Can I change my flight after booking?

Yes, you can change your flight with Avianca, depending on your fare conditions. Avianca Airlines ticket changes are allowed before departure, but flight change fees may apply based on the fare type.

• Business/Flex fares: More flexibility for changes.
• Basic/Light fares: Limited or no airlines reservations changes allowed.
• Emergency cases: Changes are free due to illness or family emergencies, with fare differences applicable.
• Time limit: Avianca Airlines ticket changes must be made within 90 days of the original flight reservations.

Q: How can I change my flight?

To change your flight reservations with Avianca Airlines, follow these steps:

1. Go to the Avianca Airlines manage booking page.
2. Input your reservation code and last name to access your flight booking.
3. Choose the flight reservations you want to change from your list of bookings.
4. Select the new date, time, or route for your flight, depending on availability.
5. Check for any additional cost or fare differences that apply to your selected changes.
6. Finalize your changes and pay any additional charges, if required.
7. After the payment, get confirmation email with your updated flight details.

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Q: Can I change my name on Avianca Airlines ticket?

You cannot do the name on tickets once it's issued. It's important to ensure the name on your booking matches your travel documents.
However, you can make small name changes (up to three letters) by contacting Avianca reservation phone number. For larger name corrections, submit a waiver request form at least 72 hours before departure.